Join Our Team!

Lutheran Retirement Home is a compassionate and resident-centered skilled nursing facility dedicated to providing exceptional care and services to our residents. We are seeking an experienced, organized, and detail-oriented Business Office Manager to oversee the business office operations and support the financial success of our facility.

The ideal candidate will be knowledgeable in accounts payable, accounts receivable, Medicaid, Medicare, private insurance, and resident trust accounting while providing outstanding customer service to residents, families, and staff.

Position Summary

The Business Office Manager is responsible for directing and coordinating all financial and administrative functions of the facility's business office. This position ensures accurate billing, collections, resident account management, HR management, payroll support, and compliance with federal, state, and facility regulations.

Essential Duties and Responsibilities

• Manage the daily operations of the business office. (Answering phones, processing mail)
• Prepare, submit, and monitor Medicare, Medicaid, managed care, private insurance billing.
• Submit Long Term Care Insurance
• Oversee accounts receivable and collections, ensuring timely payment and follow-up.
• Maintain accurate resident financial records, trust accounts and HR files.
• Assist residents and families with financial inquiries and payment arrangements.
• Verify insurance benefits and ensure proper authorization and coverage documentation.
• Monitor aging reports and develop collection strategies to minimize outstanding balances.
• Coordinate admission financial processes, including resident agreements and payment verification.
• Process payroll and human resource documentation as needed.
• Ensure compliance with company policies and federal, state, and local regulations.
• Collaborate with the Administrator and support teams to achieve financial goals.
• Maintain confidentiality of resident and employee information.

Preferred Qualifications

• Associate’s degree in business administration, Accounting, Healthcare Administration, or related field preferred.
• Minimum of 2 years of business office management experience in a skilled nursing facility, long-term care setting, or healthcare environment.
• Experience with Medicare, Medicaid, Managed Care, and private insurance billing.
• Strong knowledge of accounts receivable, collections, and resident trust accounting.
• Proficiency in Microsoft Office Suite, including Excel and Outlook.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Benefits

We offer a competitive compensation and benefits package, including:

• Health, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Life insurance

Apply Today!

We are always looking to add quality individuals to our staff. If you are a person who loves caring for others and enjoy the rewards of providing health care services, feel free to fill out an application. Applications can be picked up and dropped off at the nurse station or at the business office.

Internal activities, admissions, and employment are not based on race, color, creed, age, sex, national origin, religion, or disability in compliance with Title VI of Public Law 88-352, the Civil Rights Act of 1964, and 1991, as amended, and section 216 of the Code of Iowa.