Our Mission and Values
Lutheran Retirement Home is committed not only to providing residents with high quality and caring medical services, but also to providing those services pursuant to the highest ethical, business, and legal standards. These high standards must apply to our interactions with everyone with whom we deal. This includes our residents, other health care providers, companies with whom we do business, government entities to whom we report, and the public and private entities from whom reimbursement for services is sought and received. In this regard, all personnel must not only act in compliance with all applicable legal rules and regulations, but also strive to avoid even the appearance of impropriety.
In short, we do not and will not tolerate any form of unlawful or unethical behavior by anyone associated with the Nursing Home. We expect and require all personnel to be law-abiding, honest, trustworthy, and fair in all of their business dealings. To ensure that these expectations are met, the Compliance Program has become an integral part of our corporate mission and business operations.
The Nursing Homes goal is to ensure compliance with the myriad of laws, rules and regulations that govern our daily operations, including, among other things, those relating to: (i) the quality of medical services we provide; (ii) our coding, billing and documentation of the services; (iii) our general business practices; and (iv) our referral relationships. The Nursing Home also wants to ensure that we are operating pursuant to the highest ethical, legal and moral standards. You may contact the Compliance Officer at any time, either in person or in writing, with any compliance-related question or concern you may have. Questions or concerns may be raised anonymously, if you wish. All reports to the Compliance Officer will be held in the strictest confidence possible, consistent with the need to investigate the matter.
Contact the Nursing Homes "Compliance Officer," at (641) 324-1712, or leave an anonymous explanation of the situation on the compliance Hot Line 1-855-402-6116, facility code Lutheran 113.
Lutheran Retirement Home Ethics Policy
The purpose of this ethics policy is to establish a culture of openness, trust and integrity in business practices. Effective ethics is a team effort involving the participation and support of every Lutheran Retirement Home employee. All employees must familiarize themselves with the ethics guidelines that follow this introduction.
Lutheran Retirement Home is committed to protecting employees, residents, and the company from illegal or damaging actions by individuals, either knowingly or unknowingly. When Lutheran Retirement Home addresses issues proactively and uses correct judgment, it will help set us apart from competitors.
Lutheran Retirement Home will not tolerate unethical or impropriety at any time. Lutheran Retirement Home will take the appropriate measures to act quickly in correcting the issue if ethical code is broken. Investigations will lead to proper disciplinary actions, outlined by our policies, standards and code of conduct.
Our purpose for authoring a publication on ethics is to emphasize the employee's and consumer's expectation to be treated to ethical business practices. This policy will serve to guide business behavior to ensure an overall ethical conduct.
This policy applies to employees, contractors, consultants, temporaries, and other workers at Lutheran Retirement Home, including all personnel affiliated with third parties.
4.1 Executive Commitment to Ethics
4.1.1 Senior Management within Lutheran Retirement Home must set a prime example and be committed to a compliance program. In any business practice, honesty and integrity must be a top priority for all management levels.
4.1.2 All Management levels must have an open door policy and welcome suggestions and concerns from employees. This will allow employees to feel comfortable discussing any issues and will alert management to concerns within the workforce.
4.1.3 All Management levels must disclose any conflict of interest regarding their position within Lutheran Retirement Home.
4.2 Employee Commitment to Ethics
4.2.1 Lutheran Retirement Home employees will treat everyone honestly, have mutual respect, promote a team environment and avoid the intent and appearance of unethical or compromising practices.
4.2.2 Every employee needs to apply effort and intelligence in maintaining ethics value.
4.2.3 Employees must disclose any conflict of interests regarding their position within Lutheran Retirement Home.
4.3 Company Awareness
4.3.1 Promotion of ethical conduct within interpersonal communications of employees will be expected.
4.3.2 Lutheran Retirement Home will promote a trustworthy and honest atmosphere to reinforce the vision of ethics within the company.
4.4 Maintaining Ethical Practices
4.4.1 Lutheran Retirement Home will reinforce the importance of the integrity message and the tone will start at the top. Every employee, manager and director needs to consistently maintain an ethical stance and support ethical behavior.
4.4.2 Employees at Lutheran Retirement Home should encourage open dialogue, get honest feedback and treat everyone with honesty and objectivity.
4.4.3 Lutheran Retirement Home will train/review/deliver the Compliance Handbook to employees during new employee orientation and at the employees' annual evaluation. Employees must report concerns to the Administrator as they arise so the concerns can be addressed in a timely manner.
4.5 Unethical Behavior
4.5.1 Lutheran Retirement Home will avoid the intent and appearance of unethical or compromising practice in relationships, actions and communications.
4.5.2 Lutheran Retirement Home will not permit impropriety at any time and we will act ethically and responsibly in accordance with laws.
5.1 Any infractions of this code of ethics will not be tolerated and Lutheran Retirement Home will act quickly in correcting the issue if the ethical code is broken.
5.2 Any employee found to have violated this policy may be subject to disciplinary action, per the employee handbook, up to and including termination of employment.